Treatment and payment policies
PLEASE TRY TO ATTEND YOUR APPOINTMENT ALONE, THERE IS LIMITED CAPACITY FOR FRIENDS OR FAMILY IN THE WAITING AREA.
BE PREPARED TO WASH/SANITIZE YOUR HANDS ON ARRIVAL
LIMIT PERSONAL BELONGINGS TO ESSENTIAL ITEMS ONLY
DO NOT ATTEND YOUR APPOINTMENT IF YOU, OR ANYONE YOU HAVE BEEN IN CLOSE CONTACT WITH, IS ILL OR HAS BEEN DISPLAYING SYMPTOMS IN THE LAST 14 DAYS.
Personal Details
All clients are required to provide contact details; name, telephone and email in order to secure an appointment.
All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Patient information will not be shared with third parties without written permissions.
Appointments
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3weeks, no additional treatment is provided once the review period of 2-3 weeks has passed.
I reserve the right to refuse treatment if at time of consultation, the client is thought to be unsuitable, or it is not in their best interests to proceed.
I do not treat children or young adults under the age of 18.
Children will not be allowed to accompany you into the treatment rooms.
Payment
Deposit : £10 – £50 redeemable against treatment. Refundable if 48 hours notice of cancellation is given prior to appointment. For botulinum toxin treatment and/or multiple fillers, a deposit of 50% may be required.
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken up front, in full at the time of treatment.
I accept cash, card or bank transfer
Each home visits will cost minimum £40.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
consultation and assessment
provision of information and advice
safe treatment with evidence based products
follow up appointments and aftercare advice and support as appropriate
Whilst I undertake to provide an excellent service based on factual, honest and ethical research, I cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Feedback
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, Facebook or Google reviews. You will receive 10% off your next treatment as a thank you for leaving me a review!
If you have a complaint please inform me as soon as possible. An appointment will be made for you to be seen. Complaints can also be sent via email to yollys_aesthetics@outlook.com
Product Orders
Any orders that contain a prescription only item (a medicine) will require the customer to have a consultation with a member of our medical team. This will involve the customer providing personal information about their medical history and consenting to the use of the products. The customer will be advised as to the suitability of the products and on their proper use.
Orders containing prescription-only items, will only be dispatched once the customer has completed a consultation.
We regret that we cannot take back or refund products once opened. Whilst we try to ensure all non prescription products have an expiry date beyond 6 months from the expiry date, we are unable to replace or refund 'out of date products' which have been delivered to you longer than 3 calendar months from the date of expiry. In the case of faulty products, please return the products so we may contact the manufacturer and assist you with a replacement and refund as appropriate. Please note that prescription products are dispensed by an independent pharmacy and are subject to pharmacy law.